You can return any product purchased at lyofood.com within 14 days of delivery without providing any justification. Products can be returned as long as they are in their original and undamaged packaging. 

Returns are made at the customer's expense.

The return package must include a written note with the order number or sales document number. Please place the note on the shipping package or inside the parcel.

The refund will be issued within 14 days using the same payment method that was used to place the order. If you would like the refund to be transferred to a different bank account, please contact us at: info@lyofood.com


Return address: 

LYOFOOD
ul. Zagnańska 97A
25-558 Kielce
Poland

You can submit a claim for a product purchased at lyofood.com up to 3 days after opening the package. If you feel that the product you received is defective, damaged, or not in accordance with your order, please fill out the online below.

You can also notify us by
email: ak.quality@lyofood.com or by phone: (+48) 41 311 11 40.
The complaint must contain the following:

• the claimant's name and address
• order number or proof of purchase
• details of the products being complained about (name, serving size, lot number)
• a photo (if possible), a description of the issue and
• when the defect was first noticed, as well as, if applicable, any relevant circumstances supporting the complaint
• the claimant's request
• the date of the complaint
• consent for data processing if the notice is sent via email


Once we have agreed on the details, we will arrange to pick up the shipment at your convenience. Your claim will be processed within 14 days after we receive the shipment.